1. Introduction
Aadam Holidays Pvt. Ltd. ("Aadam Holidays", "Company", "we", "our", or "us") is committed to safeguarding the privacy and confidentiality of the personal information entrusted to us by our customers, business partners, website visitors, and service users.
This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you interact with our company, utilize our travel-related services, visit our website, or communicate with us through any channel.
By accessing our services or providing your information, you acknowledge and agree to the terms of this Privacy Policy.
2. Information We Collect
To provide comprehensive travel and tourism services, we may collect the following categories of information:
2.1 Personal Identification Information
Full Name, Date of Birth
Nationality, Passport Details
Government-issued Identification Details
Residential Address
Contact Number, Email Address
2.2 Travel and Booking Information
Flight Reservations, Hotel Reservations, Tour Package Details
Visa Application Information, Travel Insurance Information
Special Travel Requirements , Emergency Contact Information
2.3 Payment Information
Billing Details, Transaction Records, Payment Confirmations
For security reasons, payment card details are processed through authorized and secure payment gateways. Aadam Holidays Pvt. Ltd. does not store complete credit or debit card information on its systems.
2.4 Technical Information
When you access our website or online platforms, we may automatically collect:
IP Address
Browser Type and Version
Device Information
Operating System
Website Usage Data
Cookies and Similar Technologies
3. Purpose of Collection and Use
The information collected is used for legitimate business purposes, including but not limited to:
Processing travel bookings and reservations.
Arranging flights, accommodation, transportation, visas, and travel-related services.
Providing customer support and travel assistance.
Communicating booking confirmations, travel updates, and service notifications.
Facilitating payment processing and financial transactions.
Complying with legal, regulatory, and governmental requirements.
Enhancing service quality and customer experience.
Conducting internal business analysis and operational improvements.
Preventing fraud, unauthorized activities, and security incidents.
Sending promotional communications, special offers, and marketing materials where legally permitted.
4. Disclosure of Information
Aadam Holidays Pvt. Ltd. may share personal information only when necessary to facilitate travel services or comply with legal obligations.
Information may be disclosed to:
Service Providers and Travel Partners
Airlines, Hotels and Resorts
Destination Management Companies (DMC)
Transport Operators
Visa Facilitation Centers , Insurance Providers, Tour Operators
Government and Regulatory Authorities
Where disclosure is required under applicable laws, visa regulations, immigration requirements, court orders, or lawful governmental requests.
Professional Advisors
Legal advisors, auditors, financial consultants, and other professional service providers engaged by the Company.
Aadam Holidays Pvt. Ltd. does not sell, rent, trade, or otherwise distribute personal information to third parties for independent marketing purposes.
5. Data Security
We implement appropriate administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, loss, or destruction.
Our security measures include:
Restricted access controls.
Secure data storage systems.
Regular monitoring and security assessments.
Secure communication protocols where applicable.
While we strive to employ commercially acceptable means to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Data Retention
Personal information will be retained only for as long as necessary to:
Fulfil contractual and service obligations.
Comply with legal and regulatory requirements.
Resolve disputes and enforce agreements.
Maintain business and financial records.
Upon expiration of the applicable retention period, information will be securely deleted, destroyed, or anonymized.
7. Cookies and Website Technologies
Our website may utilize cookies and similar tracking technologies to:
Improve website functionality.
Enhance user experience.
Analyze website traffic and performance.
Remember user preferences.
Support marketing and advertising activities.
Users may choose to disable cookies through browser settings; however, certain website features may not function properly as a result.
8. International Data Transfers
As an international travel service provider, Aadam Holidays Pvt. Ltd. may transfer personal information to service providers, travel partners, embassies, visa authorities, and suppliers located outside your country of residence.
Such transfers will be conducted solely for the purpose of providing requested travel services and in accordance with applicable data protection laws.
9. Your Rights
Subject to applicable legal requirements, you may have the right to:
Access your personal information.
Request correction or updating of inaccurate information.
Request deletion of personal data where legally permissible.
Withdraw consent where processing is based on consent.
Object to certain data processing activities.
Request a copy of your personal information.
Requests may be submitted through the contact information provided below.
10. Marketing Communications
Where permitted by applicable laws, we may send promotional communications regarding travel offers, holiday packages, company updates, and related services.
You may opt out of receiving such communications at any time by:
Following the unsubscribe instructions included in marketing emails; or
Contacting us directly.
11. Third-Party Websites
Our website may contain links to third-party websites for your convenience. Aadam Holidays Pvt. Ltd. does not control and is not responsible for the privacy practices, content, or policies of such external websites.
Users are encouraged to review the privacy policies of any third-party websites they visit.
12. Amendments to this Privacy Policy
Aadam Holidays Pvt. Ltd. reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in legal requirements, business practices, or service offerings.
Any revised version will be published on our website with an updated effective date.
