At Aadam Holidays Private Limited, we are committed to delivering exceptional travel experiences and maintaining complete transparency in our business practices. This Refund & Cancellation Policy outlines the terms governing cancellations, amendments, and refunds for all travel services booked through our company.
By confirming a booking with Aadam Holidays Private Limited, the customer acknowledges that they have read, understood, and agreed to the terms stated herein.
1. Booking Confirmation
All reservations and travel arrangements are considered confirmed only upon receipt of the required advance payment and issuance of a written booking confirmation by Aadam Holidays Private Limited.
The booking is subject to the availability of services at the time of confirmation and the policies of respective airlines, hotels, transport providers, cruise operators, visa authorities, and other service providers.
2. Cancellation by the Customer
All cancellation requests must be submitted in writing via email from the registered email address used at the time of booking.
The effective date of cancellation shall be the date on which the written cancellation request is received by Aadam Holidays Private Limited.
The following cancellation charges shall apply:
| Period Prior to Departure/Travel Date | Cancellation Charges | 30 days or more | 10% of the total package cost
| 21 – 29 days | 50% of the total package cost
| 15 – 20 days | 75% of the total package cost
| Less than 15 days / No Show | 100% of the total package cost
In addition to the above, any cancellation charges imposed by airlines, hotels, cruise companies, visa authorities, or other third-party suppliers shall be borne entirely by the customer. This standard cancellation policy is flexible as per hotel, flight, Visa, Tour location and supplier policy.
3. Non-Refundable Services
The following services are generally non-refundable once confirmed, irrespective of the date of cancellation:
Airfare and airline taxes
Visa fees and processing charges
Travel insurance premiums
Cruise bookings
Event, attraction, and entertainment tickets
Special permits and government fees
Non-refundable hotel reservations
Peak season and promotional offers
Any service specifically marked as non-refundable at the time of booking
Refunds, if any, shall be strictly subject to the policies of the respective service providers.
4. Refund Process
Where a refund is applicable, Aadam Holidays Private Limited shall process the refund after receiving the refunded amount from the concerned suppliers.
Refunds shall be processed within 15 to 30 working days from the date of approval and completion of all necessary formalities.
The company reserves the right to deduct:
Cancellation charges
Administrative and service fees
Banking and transaction charges
Payment gateway charges
Foreign exchange fluctuations, if applicable
Taxes and government levies, where non-refundable
Refunds shall be made through the original mode of payment, wherever feasible.
5. Amendments and Modifications
Any request for amendments, including but not limited to changes in travel dates, passenger names, accommodation, flights, transportation, or itinerary, shall be subject to availability and applicable supplier policies.
Additional charges may apply for any modifications made after booking confirmation.
6. No Show Policy
Failure of the customer to report for any booked service, including flights, hotel check-ins, transfers, sightseeing tours, cruises, or other travel arrangements, without prior written notice, shall be treated as a No Show.
In such circumstances, no refund shall be payable.
7. Unused Services
No refund shall be granted for any unused or partially utilized services, including but not limited to:
Unused hotel accommodation
Missed flights or transfers
Missed sightseeing tours or excursions
Early check-out from hotels
Early departure from the tour
Any voluntary withdrawal from the itinerary
8. Force Majeure
Aadam Holidays Private Limited shall not be held responsible for cancellations, delays, alterations, losses, or additional expenses arising from circumstances beyond its reasonable control, including but not limited to:
Natural disasters
Floods, earthquakes, storms, or extreme weather conditions
Epidemics and pandemics
Government regulations and travel restrictions
Political unrest, riots, civil disturbances, or war
Terrorist activities
Airline operational disruptions
Strikes, lockouts, or labor disputes
In such situations, refunds shall be subject to the policies and decisions of the respective service providers, and the company shall not be liable for any consequential losses.
9. Cancellation by Aadam Holidays Private Limited
In the unlikely event that Aadam Holidays Private Limited is unable to operate or provide the confirmed travel services due to operational reasons, the company may, at its sole discretion:
Offer an alternative arrangement of comparable value; or
Provide a refund for the affected services, subject to the terms and conditions of the respective suppliers.
Such refund shall constitute the full and final settlement of any claim against the company.
10. Limitation of Liability
Aadam Holidays Private Limited acts solely as an intermediary between customers and various service providers, including airlines, hotels, transport operators, cruise companies, and visa authorities.
The company shall not be liable for any act, omission, negligence, delay, deficiency, injury, loss, damage, accident, or inconvenience caused by any third-party service provider.
Declaration
By making a booking with Aadam Holidays Private Limited, the customer confirms acceptance of this Refund & Cancellation Policy and agrees to be bound by all applicable terms and conditions. This policy forms an integral part of the booking contract between the customer and Aadam Holidays Private Limited.
